Digital TV FAQs

Want to find out more about choosing a Digital TV service provider? If you have a question please use the index below:

  • What is Digital TV?

    Digital TV is a way of receiving your television signal in a digital format. This allows TV companies to broadcast better quality sound, a higher definition picture and a wider range of channels.

  • Why should I get a Digital TV?

    As well as better quality picture and sound, and more channels, digital TV offers advantages over its analogue predecessor. One is the interactive nature of the service. Digital TV allows users to access additional information by interacting with their television. Viewers can also listen to radio channels via their televisions and also watch archived programs via digital ‘on-demand’ services. Some digital TV services also allow you to access the internet via your television set.

  • What Digital TV packages are there?

    There is a wide range of digital TV packages on the market, which may include broadband, home phone and other extras such as a high definition box, hours of on demand entertainment and other freebies.

  • How do I get a Digital TV package?

    You can use a comparison site to help you find the Digital TV package which is right for you.

  • Can my provider raise their charges during my contract?

    Yes, but Ofcom* warns that when notifying customers of tariff increases, ISPs must make the terms and conditions ‘generally transparent and fair’.

  • How do I switch to a different Digital TV package?

    If you decide to switch tariffs, Ofcom* advises the best way is to phone or write to your Digital TV provider. You must operate within the terms of your existing provider contract.

  • What kind of tariffs are there?

    It’s now more affordable to get a good digital TV service, and there are lots of options to choose from. Most of which are available on a monthly subscription fee, over a certain number of months with different numbers of channels and phone and broadband options.

  • How do I switch tariffs?

    If you decide to switch tariffs, Ofcom* advises the best way is to phone or write to your Digital TV provider. You must operate within the terms of your existing provider contract.

  • What should I do if I have difficulty paying my bills?

    Sometimes your personal circumstances can change unexpectedly. If you’re having difficulty paying your bill, you should discuss this with your Digital TV provider*.

  • What if I disagree with my bill?

    Ofcom* recommends that you should send your provider a copy of your bill, highlighting the relevant charges and the reasons why they are being disputed. If this fails to resolve your dispute, you should follow its formal complaints procedure. If your dispute is still unresolved, you can raise the matter with the relevant Alternative Dispute Resolution (ADR) scheme.

*Ofcom is the UK communications regulator. For more information, advice and how to complain, visit the Consumer Section of the Ofcom website or call 0300 123 3333 or 020 7981 3040. Lines are open Monday to Friday from 9.00am to 5.00pm. For Textphone: 020 7981 3043.